Privacy Policy
Smoking Apes Privacy Policy
Smoking Apes respects your privacy and is committed to handling your personal data lawfully, fairly and transparently. This Privacy Policy explains what information we collect through the Smoking Apes website, how we use it, who we share it with, how long we keep it, and the rights available to you.
1. Who We Are
Smoking Apes is the data controller for the personal data collected through this website.
Data controller: SMOKING APES LIMITED
Email: support@smokingapes.buzz
Registered address: 86 - 90 Paul Street, London, EC2A 4NE
Company number: 17124077
If you have any privacy-related questions, please contact us using the details above.
2. The Personal Data We Collect
We currently collect the following categories of personal data through this website:
- First name
- Last name
- Email address
- WhatsApp number
- Plus One selection
- 18+ confirmation checkbox response
- Ticket, order and payment-related information
- Basic technical information required for site operation, security and age-gating, including cookies or similar technologies used to remember access restrictions
We do not currently collect identification documents through the website. Any in-person ID checks at the venue are handled separately as part of event entry procedures.
3. How We Use Your Personal Data
We use your personal data to:
- process ticket requests and manage bookings;
- enable or support payment and payment reconciliation;
- contact you about your ticket, booking status, event administration and operational updates;
- send event information, including final location details closer to the event where applicable;
- manage venue capacity, guest allocation and Plus One attendance;
- operate the age-gate and restrict access where a user selects the under-18 option;
- prevent fraud, misuse, duplicate bookings and abuse of the platform;
- keep internal records and respond to support enquiries;
- comply with legal, regulatory, accounting or dispute-handling obligations.
Smoking Apes does not currently use this website form for promotional marketing consent. If we introduce marketing communications in future, this Privacy Policy and the relevant consent options will be updated.
4. Our Lawful Bases for Processing
We rely on one or more of the following lawful bases under applicable data protection law:
- Contract / pre-contract steps where processing is necessary to process a booking, administer a ticket, communicate event details or support payment.
- Legal obligation where we need to keep records or disclose information to comply with applicable law, regulation or legal process.
- Legitimate interests where processing is necessary for running events, managing capacity, protecting the business, preventing fraud, enforcing age restrictions, maintaining site security and handling customer service.
- Consent where consent is legally required, such as for any future non-essential cookies or optional marketing activity.
5. Who We Share Your Data With
We may share your personal data with trusted service providers and partners where necessary to operate the website and events, including:
- website hosting, development, database and technical service providers;
- payment providers and processors, including PayPal;
- email, messaging and communications providers;
- event operations staff, venue teams and security personnel on a need-to-know basis;
- professional advisers, insurers or dispute-resolution providers where necessary;
- law enforcement, regulators, courts or public authorities where required by law or to protect our legal rights.
6. International Transfers
Some service providers used by Smoking Apes may store or process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that personal data receives an adequate level of protection in accordance with applicable law.
7. How Long We Keep Your Data
We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy.
- Ticketing and booking records may be kept for up to 24 months after the relevant event.
- Customer service and operational communications may be kept for up to 24 months after the relevant event.
- Financial, anti-fraud, chargeback or dispute-related records may be kept for longer where reasonably necessary or where law requires it.
- Age-gate cookies or similar access-control records may be retained for limited periods aligned to their operational purpose.
Where data is no longer needed, it will be deleted or securely anonymised.
8. Cookies and Similar Technologies
Smoking Apes may use cookies, local storage or similar technologies for site operation, security and age-gating. For example, these technologies may be used to remember that a device has selected the under-18 option and should remain restricted for a period. If analytics, advertising or other non-essential cookies are added in future, this Privacy Policy and the site's cookie controls should be updated accordingly.
9. Payment Providers
Payments may be processed by third-party providers such as PayPal. Smoking Apes does not need to collect or store your full payment card details directly if payments are handled through those providers. We may receive limited transaction-related information from payment providers, such as confirmation that a payment was made, transaction reference information, payer contact details or status updates needed to administer a booking.
10. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, transmission method or storage system can ever be guaranteed to be fully secure. You should only use the site if you are comfortable submitting your information electronically.
11. Your Rights
Subject to applicable law, you may have rights including the right to access your personal data, request correction, request deletion, restrict processing, object to certain processing, request portability where applicable, and withdraw consent where consent is relied upon. To exercise any of your rights, please contact us.
12. Complaints
If you have a concern about how Smoking Apes handles your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.
13. Children
Smoking Apes events and ticket sales are intended only for adults aged 18 and over. This website is not intended for use by children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or technical changes. The latest version will always be posted on this website with the updated effective date.